NRoot Labs

The Balance Between Technology Adoption and Customization in Business Intelligence

The Balance Between Technology Adoption and Customization in Business Intelligence

Blog by our Co-founder : Varun Thatha

In today’s business world, technology adoption is no longer just an option; it’s a criteria for staying relevant and thriving amidst fierce competition. In my 15+ years in the analytics space, I have seen businesses adopt various BI technologies to gain insights, streamline processes, and stay ahead of the competition. However, amidst the rush to embrace the latest innovations, one critical aspect often gets undervalued: customization tailored to specific business needs when it comes to business intelligence.

While I agree that technology leads the charge in any transformation, the true effort lies in translating customer needs and requirements from paper into customized logic. Many businesses at times invest in off-the-shelf solutions or pre-packaged software, hoping for a quick fix to their information management challenges. While these technologies offer a range of functionalities and benefits, they may not always align perfectly with the unique strategies and models of individual businesses. This oversight can lead to inefficiencies, missed opportunities, and ultimately, dissatisfaction with the chosen technology.

Which is why our team at NRoot Labs work with the concept of a holistic framework with reusable components, which has evolved across various technologies and multiple industries. This approach acknowledges the diversity of business strategies and models and offers a more practical solution. By building upon a flexible framework, businesses can create customized solutions that precisely meet their requirements while leveraging the advantages of existing technology.

However, the debate often arises: should business intelligence (BI) be productized or open to customization?

Like many tech companies, we’re always keen on turning our tech-creations into products. It’s appealing because it means getting things up and running fast and saving on capital expenses. Yet, after working closely with numerous companies and industries over the years, each with their own distinct needs, it’s become crystal clear: The customizable framework approach enables businesses to align BI closely with their workflows, objectives, and data sources in various transactional systems. It fosters innovation, empowers users with personalized insights, and supports evolving business strategies. However, this approach can be time-consuming based on the detailing.

So, what’s the verdict if you ask me? Well, it’s all about finding that sweet spot between convenience and customization. While off-the-shelf solutions are quick, customizing your BI can unlock a world of possibilities tailored just for you. At the end of the day, it’s all about finding what works best for your business requirements and priorities.


We are NRoot Labs, specialize in comprehensive BI solutions. As a technology-neutral company, our team of BI consultants excels in delivering business solutions that leverage actionable insights supported by business data. Our commitment to understanding the complexities of business processes enables us to provide enhanced BI solutions for our clients.